Shipping policy

1. Processing Time

  • "Orders are produced on-demand and require [2-7 business days] for production before shipping"
  • "Processing time varies by product type and current order volume"
  • "Orders are sent to our print partner within 24 hours of purchase"
  • "You'll receive a tracking number once your order ships"

2. Shipping Methods & Times

  • "Shipping times vary by destination and product origin"
  • "Domestic (US): [3-10 business days] after production"
  • "International: [10-30 business days] after production"
  • "Expedited shipping is not available due to production requirements"
  • "Total delivery = Production time + Shipping time"

3. Shipping Costs

  • "Calculated at checkout based on destination and order weight"
  • "International orders may incur customs fees (customer's responsibility)"

4. Shipping Locations

  • “We ship to USA, Canada, and other countries”
  • "We cannot ship to PO boxes for certain items"
  • "Products may ship from different facilities based on availability"

5. Order Tracking

  • "Tracking information sent via email when order ships"
  • "Allow 24-48 hours for tracking to activate"
  • "Contact us if tracking shows no movement after [5 days]"

6. Address Accuracy

  • "Customer is responsible for providing correct shipping address"
  • "We cannot modify address once order is in production"
  • "Returned packages due to incorrect address may incur re-shipping fees"

7. Lost or Damaged Packages

  • "Report non-delivery within [30 days] of estimated delivery"
  • "Damaged items: Contact us within [7 days] with photos"
  • "We'll file carrier claims and send replacements for verified issues"

8. International Shipping

  • "Customs duties and import taxes are customer's responsibility"
  • "Delays may occur during customs clearance"
  • "We are not responsible for packages held or returned by customs"

POD-Specific Considerations:

  • Multiple shipments: "Orders with multiple items may arrive separately as they are produced at different facilities"
  • No rush production: "Due to our made-to-order model, we cannot guarantee delivery by specific dates"
  • Production delays: "Rare equipment issues may extend production time; we'll notify you of significant delays"